Refund policy

We offer 30-day returns from the date your order is delivered. Items must be unused and in their original packaging. Approved returns are refunded to your original payment method.

Change-of-mind returns: if you've changed your mind, you pay the return postage.

Faulty, damaged or not as described: if your item arrives faulty, damaged or not as described, we cover the cost. You'll be offered a repair, replacement or refund under the Australian Consumer Law. Our policy does not exclude any of your guarantees under the Australian Consumer Law.

How to start a return: email homeroamau@gmail.com with your order number, and include photos if the item is faulty.

Refunds: refunds are processed within 5–10 business days after we receive your return.

The Homeroam Team